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AJ Auto – JLR Key Specialist (AJ Auto Key Replacement)
By accessing our website or using our services, you agree to be bound by the following Terms and Conditions. These Terms form a legally binding agreement between you (“the Customer”) and AJ Auto – JLR Key Specialist (“AJ Auto”, “we”, “us”, “our”).
AJ Auto provides mobile automotive locksmith services including, but not limited to:
Jaguar, Land Rover, and Range Rover key replacement and programming (models up to 2025)
Spare keys, all-keys-lost solutions, and key fob replacement
Emergency mobile assistance and immobiliser-related services
All services are provided on a mobile, call-out basis unless otherwise agreed in writing.
By requesting our services, you confirm that:
You are at least 18 years of age
You are the legal owner of the vehicle or have full authority from the legal owner
All vehicle details provided (registration, VIN, model, year) are accurate and complete
AJ Auto reserves the right to refuse or stop service if ownership or authority cannot be verified.
All quotations are for aftermarket keys by default, unless explicitly stated in writing that an original/OEM key is supplied
Key blades are not included in any quotation unless clearly specified in writing
Quotations are based solely on the information provided at the time
Any incorrect, missing, or misleading information may result in a revised price or refusal of service
No verbal statement overrides written confirmation.
Full payment is due immediately upon completion of the service
Accepted payment methods include bank transfer, card, or other approved methods
No payment data is stored by AJ Auto
Refunds are only considered where a service failure is proven to be directly caused by AJ Auto.
All refund requests must be submitted in writing to help@ajkeyreplacement.com.
Upon completion, all programmed keys are tested by our technician and demonstrated to the Customer on site
Testing includes locking, unlocking, starting, and passive entry (where applicable)
Any issue must be raised, checked, and recorded while the technician is present.
Once the service is demonstrated and the technician leaves the site, the work is deemed fully accepted.
AJ Auto accepts no liability for any fault, issue, or malfunction if:
No issue was raised immediately at the time of service
The vehicle has subsequently been:
Inspected, scanned, updated, programmed, or worked on by a main dealer
Handled by an independent garage or technician
Connected to any third-party diagnostic or programming tool
The vehicle has been tampered with, modified, or subjected to software or security updates
Any third-party involvement immediately voids all liability and warranty.
AJ Auto is not liable for any fault or malfunction caused by:
Weak, failing, faulty, or flat vehicle batteries
Voltage drops before, during, or after service
Battery-related module or electrical faults
Any warranty is automatically void where battery issues are present.
Call-out charges apply for any return visit related to battery or voltage faults.
All keys, remotes, and parts supplied by AJ Auto carry a limited warranty covering manufacturer defects only
The warranty applies solely to faults proven to be caused by a manufacturing defect in the supplied key or component
Vehicle faults or module failures
Programming issues caused by vehicle condition
Software or security updates carried out after our service
Third-party diagnostics, coding, or repairs
Battery, electrical, or voltage-related issues
Wear and tear, misuse, water damage, or physical damage
Any issue not reported and verified on site
Once the service is completed, tested, and accepted, AJ Auto holds no further responsibility unless a clear manufacturer defect is proven.
The warranty is automatically void if:
The vehicle is accessed or worked on by a dealer, garage, locksmith, or technician after our visit
Any diagnostic, coding, or programming tool is connected after service
The vehicle battery is weak, replaced, or disconnected without our inspection
There is tampering, modification, or interference with the vehicle or keys
AJ Auto reserves the absolute right to cancel services and/or void any warranty immediately in cases of:
Threatening, abusive, aggressive, or intimidating behaviour
Harassment of staff or technicians
False allegations, coercion, or attempts at blackmail
Threats of legal action or negative reviews used as leverage
This decision is final and non-negotiable.
AJ Auto shall not be liable for:
Indirect, incidental, consequential, or economic losses
Loss of use, loss of earnings, or inconvenience
Any issue unrelated to the specific service provided
Any liability, where legally established, is strictly limited to the amount paid for the service.
Personal data is handled in accordance with applicable UK data protection laws and our Privacy Policy.
All website content, branding, logos, images, and text are the intellectual property of AJ Auto.
Unauthorised use is prohibited.
We are not responsible for the content, accuracy, or privacy practices of third-party websites.
These Terms and Conditions are governed by the laws of England and Wales.
All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
AJ Auto reserves the right to amend these Terms and Conditions at any time.
Continued use of our services constitutes acceptance of the updated terms.
Email: help@ajkeyreplacement.com
Phone: +44 7726 709961
By proceeding with our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.
