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The Jaguar I-PACE was Jaguar’s first all electric SUV, on sale from 2018 right through to 2026 and built on a bespoke aluminium platform unique to the model. Like the rest of the modern JLR range it sits behind a fully encrypted security system, which means a lost or damaged I-PACE key cannot simply be sorted at a high street locksmith. The two routes that actually deliver a working key are a main Jaguar dealership and AJ Auto. We carry the correct JLR diagnostic kit and virgin keys for every model year of the I-PACE and supply spare keys, full replacement remotes and complete all keys lost recovery anywhere in the UK. Our technicians come to you, programme the key on the spot and have you back in the car the same day in almost every case, with no lock module replacement and no need to recover the vehicle.
For an I-PACE spare key or a replacement for a lost or damaged fob, we attend your home, workplace or wherever the car is parked and cut and programme the new key in front of you. Your existing keys keep working alongside the new one, the central locking and alarm are left untouched and there is no need to swap out the security module to bring a fresh remote onto the car.
For an all keys lost callout we bypass the requirement for a working key by accessing the immobiliser and security modules directly, clearing the old key data and programming new remotes on site, so the car never needs to be flat bedded to a dealer. We always leave at least two working keys before we go, every remote we supply fully supports keyless entry, push button start and the proximity locking the I-PACE came with, and parts and labour come with a 12 month warranty. The price is agreed up front before we set off, so there are no surprises on the day.
The I-PACE has used the same smart proximity remote with passive entry and push button start since launch in 2018. The remote is bound tightly to the Keyless Vehicle Module on each car, which is why a generic shell from a parts site simply will not work, the new fob has to be virgin coded and paired through encrypted JLR diagnostics. We carry virgin remotes in the van for every model year from 2018 right through to 2026, so there is no waiting for a part to come from Germany.
Most of our I-PACE callouts come down to a flat key cell that has been left too long in a kitchen drawer, a key dropped into water, or the inevitable loss of a single fob from a household with two drivers and twin keys. The realistic alternative to us is a main Jaguar dealer, but in practice that route involves several hundred pounds for the part and programming, a workshop slot wait of one to two weeks, and recovery costs if the car is parked somewhere it cannot be driven to them. Coming to you and finishing the same day removes all of that.
How quickly can you replace a Jaguar I-PACE key on site?
The I-PACE launched in 2018 with the newer JLR security architecture, so we are typically finished in 10 to 20 minutes for a spare key when you have a working remote, and around 40 minutes for an all keys lost callout on a locked I-PACE. Every job is done by an experienced JLR specialist using dealer level diagnostic tools, which makes us one of the fastest same day I-PACE services in the country.
My I-PACE plays up when the 12V is low even though the high voltage drive battery is full, is this affecting the key?
Yes, on the I-PACE the 12V auxiliary battery is more critical than on a combustion car because every body system including the security module and body control module pulls from it directly. A weak 12V causes the body control module to desync from the security side, which produces exactly the random key drop out, intermittent lock and unlock and false immobiliser warnings that I-PACE owners often see. We always check 12V battery health on every I-PACE callout because keeping it healthy is the single most reliable way to avoid recurring key faults on a connected EV.
If my I-PACE is plugged in to a charger when the keys will not work, do I need to disconnect before you attend?
No, leave the I-PACE on charge if that helps preserve the high voltage battery state. We can work on the key and security side with the car connected to a domestic or rapid charger because charging is managed through a separate channel from the smart key system. If anything we sometimes prefer the car connected during longer security work because it ensures the 12V auxiliary stays well topped up while we operate, which avoids the desync issues mentioned above.
My I-PACE had an over the air software update and now the keys behave oddly, did the update break compatibility?
This is genuinely a known I-PACE pattern. JLR over the air updates can occasionally change pairing behaviour or trigger a fresh key handshake, which produces symptoms ranging from delayed unlock to intermittent start refusal. We diagnose this on site to confirm whether the issue is the update, the 12V battery, or a genuine fob fault. In most cases a fresh pairing of the existing fobs resolves it without any new hardware, and we test thoroughly before leaving so you do not see the same fault again the next morning.
My I-PACE has been flagged by Jaguar for a security module replacement, but I am worried about electrical work on an EV. Is that something an independent specialist can really handle?
Yes. Security module work on the I-PACE happens entirely on the 12V side of the car and has no involvement with the high voltage drive system, so it is no more invasive on an EV than on a petrol Jaguar. We attend I-PACE owners every week where Jaguar has flagged the module as needing replacement, only to clear the lockout on the same visit using specialist JLR tooling and pair fresh keys without any module surgery. Genuine module failure on an I-PACE is rare, and the work is confined to the low voltage circuit so no EV specific isolation procedure is required.
If you own more than one car in the household or you are researching for a friend, we also handle Jaguar E-PACE, Jaguar F-PACE, Jaguar XF and the rest of the lineup. Visit the Jaguar models we cover hub for the full list of models and the diagnostic equipment we carry.
